We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@Waveboxx.store.
Please note that returns will need to be sent to the following address:
741 W 39th Pl, Chicago, IL 60632, USA

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us with any return-related questions at contact@Waveboxx.store.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Some types of items cannot be returned, such as:

• Perishable goods (like food, flowers, or plants)

• Custom or personalized products

• Personal care items (like beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions about your specific item.
We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at contact@Waveboxx.store.